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Privacy Policy for Dar Al-Arab Gourmet Restaurant

Last Updated: 19.12.2024

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1. Introduction

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Welcome to Dar Al-Arab Gourmet Restaurant, operated by Beroya Ventures Sdn Bhd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with our services, including WhatsApp, website, and other tools.

By using our services, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

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We may collect the following information:

  • Personal Information:

    • Name, phone number (collected through WhatsApp, email, or other interactions).

    • Email address.

    • Message content, including inquiries, reservations, and feedback.

    • Booking details and order information.

  • Automated Tools:

    • We use AI chatbots and tools such as PlanifyX and Wix CRM to process inquiries and reservations.

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3. How We Use Your Information

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We collect and use your personal information for the following purposes:

  1. To respond to customer inquiries, reservations, and orders.

  2. To process and manage bookings and service requests.

  3. To send promotional offers, loyalty program updates, event announcements, and marketing communications.

  4. To improve customer service, restaurant operations, and overall user experience.

We may use automated tools to streamline these processes and enhance our service quality.

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4. Sharing of Information

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We do not share your personal data with third parties, except in the following cases:

  1. Regulatory Authorities: We may disclose your information when required by law, court orders, or legal obligations.

  2. Service Providers: We use secure third-party tools such as Wix CRM and PlanifyX to manage bookings, customer data, and messaging services. These tools are bound by confidentiality agreements and are used strictly for service purposes.

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5. Data Storage and Security

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We take data security seriously and have implemented the following measures:

  • Restricted access to personal data to authorized personnel only.

  • Data storage on secure servers with encryption where applicable.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by legal regulations.

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6. Your Rights

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You have the following rights concerning your personal data:

  1. Access: You can request access to the personal data we hold about you.

  2. Correction: You can request corrections to any inaccurate or incomplete information.

  3. Deletion: You may request the deletion of your personal data, subject to legal requirements.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

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7. Updates to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal and regulatory reasons. When significant changes are made, we will update the date at the top of this page and notify you via our website or other communication methods.

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8. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Beroya Ventures Sdn Bhd (Dar Al-Arab Gourmet Restaurant)
Address: LG2.123, 3, Jalan PJS 11/15, Bandar Sunway, 46150 Subang Jaya, Selangor
Email: daaordering@gmail.com
Phone: +60196069033
Website: https://daralarab.my

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9. Cookies and Tracking

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Our website, developed on the Wix platform, does not use cookies or tracking tools for data collection purposes.

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10. Age Restrictions

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Our services are open to all customers without age restrictions.

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Data Deletion Instructions

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If you would like to request the deletion of your personal data that we have collected, please follow the steps below:

  1. Contact Us: Send an email to daaordering@gmail.com with the subject line "Data Deletion Request".

  2. Provide Information: In the email, include the following details to verify your identity:

    • Your full name

    • Phone number or email address used to contact us

  3. Processing Your Request:

    • Once your request is received and verified, we will delete your data from our systems within 30 days.

    • You will receive a confirmation email when your data has been deleted.

If you have any questions regarding data deletion, please contact us at:
Email: daaordering@gmail.com
Phone: +60196069033

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